Market Guide for AI-Related Consulting and SI Services for Intelligent Automation

Gartner Reprint September 2018


Please visit the WorkFusion resources page for additional reports & whitepapers.

We live in exciting times. As Artificial Intelligence (AI) is becoming a more mainstream technology, enterprises are starting to grasp its enormous potential for business transformation. However, in order to get real value from AI, businesses need to understand how to best implement it and identify use cases, which often requires outside expertise.

A common approach is to partner with consulting firms and system integrators. This complimentary market guide features 70 case examples of AI projects conducted with 24 service providers, which we feel provides a blueprint for enterprise architect and tech innovation leaders who are looking for service providers who will best support their artificial intelligence goals.

According to Gartner:

  • By 2021, AI-related project services will enter mainstream adoption, with 30% adoption by large companies, up from 4% in 2017.
  • By 2020, 30% of all B2B companies will employ artificial intelligence to augment at least one of their primary sales processes, up from 10% in 2018.

A large number of enterprises expect AI will help them obtain or sustain a competitive advantage today and in five years (see Figure 2).

Gartner [Market Guide for AI-Related Consulting and SI Services for Intelligent Automation], [Susan Tan, Neil Barton, Frances Karamouzis], [23 May 2018]